AMG Solar Co Pty Ltd (ABN 25 690 210 550) (“AMG Solar Co“, “we“, “us“, “our“) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information when you visit https://amgsolarco.com/ (the “website“) or otherwise deal with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or providing us with your personal information, you agree to the collection, use and disclosure of that information as described in this policy.

Effective date: 8 July 2026


1. What is personal information?

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. Examples include your name, contact details and address.

2. What personal information we collect

The personal information we collect depends on how you interact with us. It typically includes:

  • Contact and identity details — your name, phone number and email address.
  • Property and project details — your address, your estimated budget for a solar or battery system, your intended installation timeframe, and any other information you provide about your energy needs or property.
  • Enquiry content — the information you include when you complete our consultation form, call us, or otherwise communicate with us.
  • Technical and usage information — when you visit our website, we (and our service providers) may automatically collect information such as your IP address, device and browser type, operating system, the pages you view, the links you click, referring URLs, and the date and time of your visit. Some of this information is collected using cookies and similar technologies (see section 6).

We do not intentionally collect sensitive information (such as health, racial or political information) through this website. Please do not provide sensitive information to us unless we specifically request it and you consent to its collection.

3. How we collect personal information

We generally collect personal information directly from you, including when you:

  • complete the “Book a Free Energy Consultation” / enquiry form on our website;
  • call us or send us an SMS or email;
  • request a quote, consultation or site assessment; or
  • otherwise interact or correspond with us.

We may also collect information:

  • automatically through your use of our website, via cookies, analytics and advertising technologies (see section 6); and
  • from third parties, such as advertising and analytics platforms, referral sources, or publicly available sources, where it is reasonable and practicable to do so.

If we are unable to collect personal information we reasonably require, we may not be able to respond to your enquiry, provide a quote, or supply our products and services.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information for purposes including to:

  • respond to your enquiry and contact you about a consultation, quote or site assessment;
  • assess your requirements and prepare pricing and recommendations for solar and battery installation;
  • supply, install, service and support our products and services;
  • manage our relationship with you, including administration, billing and record-keeping;
  • improve, personalise and analyse our website, products and services;
  • market our products and services to you, including through digital advertising and remarketing (see sections 6 and 9);
  • meet our legal, regulatory and insurance obligations; and
  • protect our lawful interests and the security of our website and systems.

5. Who we disclose personal information to

We do not sell your personal information. We may disclose your personal information to:

  • our employees, technicians and contractors who need it to perform their duties or to install and service your system;
  • third-party service providers who support our business, such as website hosting, customer relationship management (CRM), call and lead tracking, email, cloud storage, IT, analytics and advertising providers;
  • professional advisers such as accountants, insurers and lawyers;
  • government or regulatory bodies, or other parties, where required or authorised by law; and
  • a purchaser or successor in the event of a sale or restructure of our business.

We take reasonable steps to ensure that third parties who handle personal information on our behalf are bound by appropriate confidentiality and privacy obligations.

6. Cookies, analytics and online advertising

Our website uses cookies and similar technologies. A cookie is a small text file placed on your device that helps us recognise your browser and remember certain information.

We use these technologies to operate and secure the website, understand how visitors use it, measure the performance of our advertising, and show you relevant advertising.

Analytics. We use analytics services, including Google Analytics, to understand how visitors interact with our website. These services use cookies to collect information such as pages visited and time spent on the site, and generate reports that help us improve the website.

Advertising and remarketing. We advertise online, including through Google Ads and the Google Display Network. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimise and serve ads based on your past visits to our website. This means you may see our ads on other websites and apps after visiting our site (“remarketing”). Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to our website or other websites.

Your choices. You can manage or disable cookies through your browser settings, although some parts of the website may not function properly if you do. You can also control ad personalisation and opt out of certain interest-based advertising:

  • Google Ads Settings: https://adssettings.google.com
  • Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
  • Your Online Choices (AU): https://www.youronlinechoices.com.au
  • Digital Advertising Alliance: https://optout.aboutads.info

7. Disclosure of personal information overseas

Some of the third-party providers we use (including Google and certain hosting, analytics and advertising services) may store or process personal information on servers located outside Australia, including in the United States and other countries. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

8. Direct marketing and opting out

We may use your personal information to send you marketing communications about our products, services and offers that we think may interest you. You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in an email, replying “STOP” to an SMS where indicated, or contacting us using the details in section 14. We will action your request within a reasonable time. You may still receive non-marketing communications, such as responses to your enquiries.

9. Security of your personal information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include technical and organisational measures such as access controls, secure hosting and staff practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Accessing and correcting your personal information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details in section 14. We will respond within a reasonable time. There is no charge for making a request, although we may charge a reasonable fee for giving access in some circumstances. We may need to verify your identity before actioning your request.

11. Retention and deletion of personal information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Where personal information is no longer needed, we take reasonable steps to destroy or de-identify it. You may ask us to delete personal information we hold about you, and we will do so where we are able to, subject to any legal or legitimate business requirements to retain it.

12. Automated decision-making

We do not use automated decision-making to make decisions that have a legal or similarly significant effect on you. Decisions about your enquiry, quote and installation are made by our team.

13. Data breaches

We have procedures in place to respond to data breaches. If a data breach involving your personal information is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

14. How to contact us or make a complaint

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint about how we have handled your personal information, please contact us:

AMG Solar Co Pty Ltd (ABN 25 690 210 550) Melbourne, Victoria, Australia Phone: +61 410 350 031 Email: admin@amgsolarco.com.au

We will acknowledge your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au Phone: 1300 363 992

15. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the “Effective date” above shows when it was last updated. We encourage you to review it periodically. Your continued use of our website after any changes indicates your acceptance of the updated policy.